Terms and conditions

These conditions are valid exclusively between Stringa Fiorenzo di Stringa Raffaella - CF: STRRFL65L60L304I - VAT number: 02105400069 and any person who makes online purchases on the site https://www.bottegadartestringa.com

By using this website and/or placing orders through it, you agree to use the website only to :

  1. carry out legally valid consultations or orders;

  2. do not place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities;

  3. provide us with your email address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to contact you (if necessary, please read the Personal Data Protection Policy).

  4. If you do not provide us with all the information we need, we will not be able to process your order.

  5. By placing an order through this website, you guarantee that you are of legal age (18 years or older) and that you have the legal capacity to enter into binding contracts.


You can pay by credit card.

By clicking on "Authorize Payment" you will confirm that the credit card is yours.

Credit cards will be subject to verification and authorization by the issuer of the same, but if this body does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to complete any Contract with you.


You have the right to withdraw from the contract, without giving reasons, within 14 days of delivery of the order.

In particular, the withdrawal period expires 14 days after the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.

To exercise the right of withdrawal you must inform us of your decision to withdraw from this contract through an explicit declaration, no later than the terms indicated above by contacting us:

How to make a return

Please send the goods back or hand them over to us at the address:

Stringa Fiorenzo di Stringa Raffaella - Via Emilia 71/73 - 15057 Tortona (AL) without undue delay and in any case within 14 days from the date on which you communicated your withdrawal from this contract. The direct costs of returning the goods will be your responsibility.

The returned good must be in resalable condition.

The goods must be returned in the original packaging and packaging without manipulation and/or signs of use. Any tags must not be removed.

If you withdraw from the contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us) , without undue delay. The refund will be made no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. The deadline is met if you send the goods back within the terms indicated above.

These refunds will be made using the same payment method used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a consequence of such reimbursement.
The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back.

Goods made to measure for the customer are excluded from the right of withdrawal.